Delta Air Lines CEO Ed Bastian disclosed that the airline is facing a $500 million loss due to a global technology outage that impacted emergency services, communications, and numerous businesses.
During an interview with CNBC, Bastian stated that the $500 million figure represents the lost revenue from the five-day shutdown, as well as the additional “tens of millions of dollars per day in compensation and hotel costs.”
CrowdStrike recently attributed a global technical outage to a bug in an update that allowed unauthorized data to be sent to millions of customers’ computers, resulting in grounded flights, disrupted broadcasts, and impacted businesses.
The cybersecurity company outlined steps to prevent similar incidents, including better update rollout strategies, improved customer control over updates, and enhanced update transparency.
Delta Air Lines experienced significant disruptions from the outage, leading to numerous flight cancellations and delays.
The Department of Transportation is investigating Delta’s slow recovery compared to other airlines, with Secretary Pete Buttigieg also looking into reports of poor customer service, including lengthy queues and stranded unaccompanied minors.
Bastian mentioned that Delta may pursue damages for the disruption, though CrowdStrike has not provided financial assistance yet, offering only free consulting services.
Source: www.theguardian.com
