I’m at a loss to understand how my BT landline and Wi-Fi could be disconnected without the company receiving any instructions from me.
I’m a 79-year-old widow who lives 11 miles out of town and relies on Wi-Fi to order medication from my GP, groceries, and many other things.
I received a phone call out of the blue from someone who appeared to be a scammer, and on October 6th, I was told that BT was “sad to be leaving.”
I denied doing any such thing. I then received a letter from BT asking me to settle my bill as I would be made redundant on October 20th. I called and protested, but it still didn’t work. Disconnected.
I have now spent a lot of time and money calling BT from my mobile and now here I am after several months with no solution. There’s no real explanation as to how the initial error occurred or why I can’t reconnect.
I also got a warning from one of them Employees, you may not be able to get back the same phone number you’ve had for 23 years. My neighbor is letting me use his Wi-Fi, but it’s illegal.
It’s understandable that you’re upset about this experience of having no landline or internet for more than three months.
We tracked BT, only to discover that your fate is accidentally intertwined with your nearby neighbor in the Herefordshire countryside. When setting up a new contract, an incorrect address was retrieved and the connection was dropped.
BT says: hardware I’ve experienced it. Our complaints team has identified the address discrepancy. They fixed this and reconnected her service.
“We offered compensation for the delay and she accepted this as a resolution to her complaint.”
You will probably receive around £900. This reflects the length of the outage that occurred. I also got my old number back which had sentimental value.
Nevertheless, you are angry that no one listens when you tell BT that you are not canceling the contract, and that the contract could be terminated by someone else’s careless actions.
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