Navigating the Challenges of Modern Sports Games with EA Customer Support | Games

I I’m so grateful for my dual citizenship now. The horror of Scotland’s dismal performance at Euro 2024 was tempered by Canada’s heroic play in the inaugural Copa America and by the Edmonton Oilers, a Canadian hockey team that’s reached its third Stanley Cup final in 18 years – a team so thoroughly Canadian that it has a fossil fuel in its name.

Thank you, NHL 93 and 94 on the Mega Drive. Not only were those two games the twin-headed epitome of sports gaming perfection, but they’re also the reason I can walk into any pub in Canada and bluff my way through a conversation about Mario Lemieux, Steve Yzerman, and Mark Messier. I could also make the case for why Jeremy Roenick is the most underrated hockey player of his generation, if only because NHL 94 combined the four horsemen of the apocalypse into one. He was on par with Barry Sanders in Madden, Kylian Mbappe in any FIFA, the Stockton/Malone combo in NBA Jam, and other insanely good players whose teams you couldn’t beat.

I hadn’t played NHL in decades, but inspired by the Oilers’ near-victory, I decided to fire up NHL 24 on my Xbox, and I was instantly neurotic. What happened to the simple game on the Mega Drive, where you skate to one side, shoot at the back post, and get one-timers into the net 4 out of 5 times? Now it’s hyper-realistic, with 50-meter control options and loads of icy inertia. In the first game, I felt like a Rebel soldier during the Empire’s attack on Hoth.

So, back to the beginning. Master the basics with free skating. Then move on to the awesome 1v1v1 mode, where three people shoot at the same goal in a variety of snowy, convenient locations. This is the perfect place to start mastering the individual skills that matter in a game where creating scoring chances is surprisingly easy, but actually scoring is like threading a needle. With the puck. While sliding. And while getting hit.

Once you’ve mastered basic individual skills, move on to a 3v3 NHL three-match. You score your team’s first goal and feel great. Then the game stops, the Hawk mascot starts dancing in frustration and you start playing as the Blackhawks. This is how it should be at the Euros. Can you imagine a beleaguered Gareth Southgate trying to explain why he chose Hartlepool’s Hangus the Monkey over Harry Kane? Or how well Scotland would have performed with the Gunnersaurus in place of the injured Kieran Tierney?

I got overconfident and tried my first trick deke move, lost the ball, Hawk got the puck, and the mascot scored on me. A mascot! And I got two points! Why? Apparently we were playing MONEY PUCK, which is a rhyming slang for what I was yelling at the screen. But I put in the hours and soon got a mascot to play on my team. And it’s fun!

I was ready to play online. But things have changed because I’m one of those people with an old EA account linked to an email address I no longer have access to. I went through 7 layers of hell that is EA Online Support and submitted a ticket asking them to link another account to my Xbox One. I was told I needed to wait 6 minutes. That’s not too bad. The number 6 shows up on the screen but doesn’t change. For 10 minutes. And then it finally switched over.

Up to 8.

So 10.

So it’s 11.

Hell, EA took all the money they ripped people off of Fifa Ultimate Team and spent it on time travel. Wait a few days and you’ll see how the dinosaurs went extinct (and probably starve to death while waiting for help from EA).

After decades, I finally connected with a human being. To access my account, I need to correctly answer six personal questions. Six! No way. The Canadian citizenship test was easier than this. Six personal questions? More than I asked my wife before we got married. Two questions are enough to access my bank account. Frustrated, I tried to prove my identity, offering to hold out my finger since I wouldn’t need it to play NHL 24 online anyway.

I tried to imitate Karen and said I wanted to speak to a manager, politely explaining that I was writing an article about the game. My “helper” said she would raise a ticket with the team and someone would get in touch. In the end, no one contacted me. Later, I realized there was an old case on my account from 2021. Clicked through the transcript. Same issue, still not fixed then.

My virtual hockey adventures will likely continue for a few more decades. I never have Something that happened on the Mega Drive.