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We bought an Apple HomePod mini speaker in February 2023. We are trying to play audio from our iPhone, but it’s not working on a regular Wi-Fi network. Despite following advice from help documentation, forums, and Apple Support, nothing has worked. We discovered that many people worldwide are facing the same issue. We requested a refund under Australian Consumer Law, but Apple denied our request, insisting on a 3-hour round trip to an Apple Store, which is not feasible for us.
Replicate your home network.
Am I eligible for a refund?
– Simone, South Australia
Kat says:
It can be extremely frustrating when things don’t go as planned. In short, yes, you have the right to a refund, but Apple could also offer a replacement.
Based on Apple’s explanation in your case, the product you purchased seems to be malfunctioning. Visit HomePod mini page on Apple’s website It’s clear that the product is touted as a “seamless” and “effortless” addition to a smart home, without any indication that it won’t work with certain Wi-Fi networks.
Additionally, check out the Troubleshooting page for information on compatibility with different networks.
According to the Australian Consumer Law, businesses must provide accurate and truthful information about their products and services, including claims about their value, benefits, quality, or performance.
This means you may be entitled to a repair, replacement, or refund. Although Apple has the right to assess the product before offering these remedies and to request its return for evaluation.
You could argue that the product has “major problems.” ACCC guidelines state that if a product has significant issues that were not disclosed before purchase, you are entitled to a refund or replacement.
If you believe the product is faulty, you have the right to return it. However, you are responsible for returning easily postable items under Australian Consumer Law.
I suggest negotiating with Apple to have the product mailed to you to avoid a trip to the store. Keep the postage receipt in case the product is defective, as the seller will be accountable. Refund for associated return costs.
If troubleshooting doesn’t resolve the issue, contact South Australian Consumer and Business Services for further assistance or to file a complaint.
Overall, you have clear rights under Australian Consumer Law, even though asserting them may require time and effort.
Guardian Australia contacted Apple for comment but received no response by the deadline.
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Source: www.theguardian.com
