CCenter staff at some of the world's biggest tech companies, including Apple, Google, Microsoft and Netflix, have all accused the employer of retaliating against union organizers, constantly monitoring staff and denying them even bathroom breaks.
In the United States or Europe, if you're looking for technical or customer support from a major technology company, you might end up talking to an employee at Tele Performance's call center in Greece.
Teleperformance, the world's largest call center operator, Approximately 12,000 workers Based in Greece, we serve over 140 markets around the world in 43 different languages and dialects. The company is 7 multilingual hubs In Greece, it takes place in Athens, Chania and Thessaloniki.
Workers in Greece who have been seeking a collective agreement with Teleperformance say that the company has recently retaliated Targeted firings of union leaders, etc.
they say wages have increased unchanged Since 2010, Greece has been hit by creditor austerity measures despite high inflation and rising costs of living in recent years.
Mr. Nikos Spilleris, a call center worker at Teleperformance, Setep, The union representing teleperformance workers in Greece explained that its efforts began in early 2024 in response to years of no wage increases and increased production pressures placed on workers.
Setep Teleperformance call center employees go on strike in Greece. Photo: SETEP/Courtesy of SETEP
“They judge you on dozens of productivity metrics, and depending on the project, you have to be on the phone multiple times. Not being allowed to go to the bathroom even if you want to. is common,” Spilleris said. “If an employee is sick or absent for any reason, that is considered counterproductive and is grounds for renewing or not renewing the employee’s contract.”
Source: www.theguardian.com
