A cyber outage at a major retail software provider for auto dealerships entered its third day on Friday, causing delays in car sales across North America, the affected company said, with software provider CDK saying there is no end in sight.
“The CDK outage is affecting auto dealers across the United States and Canada, including some BMW Group dealers,” a BMW North America spokesman told Reuters.
CDK, which provides a range of software to auto dealerships, said it experienced another cyber incident on Wednesday that caused it to proactively shut down most of its systems, but that it is working to restore services and get dealers’ business back to normal soon. CDK sent a letter The company responded to customers by saying that it was unclear how long it would take to resolve the issue.
The company did not disclose in its statement how many dealerships would be affected. But according to its website, CDK works with more than 15,000 retailers in North America. Representatives from major automakers including Ford, Volkswagen and Mercedes-Benz said: Confirmed by Bloomberg They were working with dealers affected by the outage.
“Dealers are extremely committed to protecting customer information and are proactively receiving information from CDK to help determine the nature and scope of the cyber incident and respond appropriately,” the National Automobile Dealers Association said. Independently owned car dealer Holman also said the outage affected its phone system.
Investment firm Brookfield Business Partners acquired CDK in April 2022 for $6.41 billion in cash, taking private the last major publicly traded company that provides software to auto dealerships and manufacturers.
Source: www.theguardian.com
