It’s clear that people are not prepared for the “digital worker” yet.
CEO Sarah Franklin learned this lesson. Lattice is a platform for HR and performance management that offers services like performance coaching, talent reviews, onboarding automation, compensation management, and many other HR tools to over 5,000 organizations globally.
So, what exactly is a Digital Employee? According to Franklin, avatars like engineer Devin, lawyer Harvey, service agent Einstein, and sales agent Piper have “entered the workplace and become colleagues.” However, these are not real employees but AI-powered bots like Cognitive.ai and Eligible performing tasks on behalf of humans.
Salesforce Einstein, for example, helps sales and marketing agents forecast revenue, complete tasks, and connect with prospects. These digital workers like Devin and Piper don’t require health insurance, paid vacation, or retirement plans.
Despite backlash, Franklin announced on July 9th that the company will support digital employees as part of its platform and treat them like human workers.
However, this decision faced criticism on platforms like LinkedIn for treating AI agents as employees. Disagreements arose on how this approach disrespects actual human employees and reduces them to mere “resources” to be measured against machines.
The objections eventually led Franklin to reconsider the company’s plans. The controversy raised legitimate concerns about the inevitability of the “digital employee.”
AI is still in its early stages, evident from the failures of Google and Microsoft’s AI models. While the future may hold potential for digital employees to outperform humans someday, that time is not now.
Source: www.theguardian.com
