In the UK, thousands of people are currently experiencing issues making or receiving calls due to a network outage affecting Three.
Downdetector, a website that tracks outages, has received over 10,000 reports of problems across mobile networks on Thursday.
Customers of smaller mobile providers like Smarty and iD Mobile are also impacted as they rely on Three’s network.
While Three is working on resolving the issue, there is no specific timeline for a fix. iD Mobile has informed customers that engineers have identified and isolated the problem.
Three has approximately 10.5 million customers in the UK, with many expressing frustration on social media due to the disruption.
Some customers have reported missing important appointments or feeling stranded due to the inability to make calls.
It is uncertain if customers will receive compensation for the disruption, with Ofcom suggesting that refunds may be appropriate.
Following approval from the Competition and Markets Authority, Three’s merger with Vodafone has been finalized in a £16.5bn deal.
In a statement on X, Three acknowledged the issue with voice services and assured customers that data and emergency calls will not be affected.
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iD Mobile also confirmed the network-wide issue on X, with efforts underway to fix it promptly. Apologies were extended for the inconvenience caused.
Source: www.theguardian.com
