Technology Secretary Liz Kendall has warned that Britain’s internet regulator, Ofcom, may lose public confidence if it doesn’t take adequate measures to address online harm.

During a conversation with Ofcom’s Chief Executive Melanie Dawes last week, Ms. Kendall expressed her disappointment with the slow enforcement of the Online Safety Act, designed to shield the public from dangers posed by various online platforms, including social media and adult websites.

While Ofcom stated that the delays were beyond their control and that “change is underway,” Ms. Kendall remarked to the Guardian: “If they utilize their authority, they risk losing public trust.”

The father of Molly Russell, who tragically took her life at 14 after encountering harmful online material, expressed his disillusionment with Ofcom’s leadership.

Kendall did not offer any support when questioned about his faith in the regulator’s leadership.

Her comments come amidst worries that key components of the online safety framework may not be implemented until mid-2027—nearly four years after the Online Safety Act was passed—and that the rapid pace of technological advancement could outstrip government regulations.

Kendall also voiced significant concerns about “AI chatbots” and their influence on children and young adults.

This concern is underscored by a U.S. case involving teenagers who sadly died by suicide after forming deep emotional bonds with ChatGPT and Character.AI chatbots, treating them as confidants.

“If chatbots are not addressed in the legislation or aren’t adequately regulated—something we are actively working on—they absolutely need to be,” Kendall asserted. “Parents need assurance that their children are safe.”

With Ofcom Chairman Michael Grade set to resign in April, a search for his successor is underway. Ms. Dawes has been CEO for around six years, having served in various roles in public service. Ofcom declined to provide further comment.

On Thursday, regulators imposed a £50,000 fine on the Nudify app for failing to prevent minors from accessing pornography. The app typically uses AI to “undress” uploaded photos.

Mr. Kendall stated that Ofcom is “progressing in the right direction.” This marks the second fine issued by regulators since the law was enacted over two years ago.

He spoke at the launch of a new AI ‘Growth Zone’ in Cardiff, which aims to draw £10 billion in investment and create 5,000 jobs across various locations, including the Ford Bridgend engine factory and Newport.

The government noted that Microsoft is one of the companies “collaborating with the government,” although Microsoft has not made any new investment commitments.

Ministers also plan to allocate £100 million to support British startups, particularly in designing chips that power AI, where they believe the UK holds a competitive edge. However, competing with U.S. chipmaker Nvidia, which recently reported nearly $22 billion in monthly revenue, may prove challenging.

On Wednesday, Labour MPs accused Microsoft of “defrauding” British taxpayers, as U.S. tech firms raked in at least £1.9 billion from government contracts in the 2024-25 financial year.

When asked for his thoughts, Mr. Kendall praised Microsoft’s AI technology being utilized for creating lesson plans in schools within his constituency but emphasized the need for better negotiation expertise to secure optimal deals. He also expressed a desire to see more domestic companies involved, especially in the AI sector.

A Microsoft spokesperson clarified that the NHS procures its services through a national pricing framework negotiated by the UK government, which “ensures both transparency and value for money,” stating that the partnership is delivering “tangible benefits.”

“The UK government chooses to distribute its technology budget among various suppliers, and Microsoft is proud to be one of them,” they added.