Two rows of rundown, dirt-smothered caravan parks line either side of the road near the motorway that winds into Bristol’s city center. Rats dart between water-filled concrete sluices and piles of rubbish-strewn vegetation. Drug users stumble out of a nearby underpass as trucks roar overhead.

It’s a dreary camp where around 30 Brazilian delivery drivers for big companies like Deliveroo and Uber Eats are forced to scrape by to make ends meet.

Celia Campos, 45, has been living in a caravan next to the lock for a year. “We left Brazil to look for a better place,” she says in rapid Portuguese. “But most of us don’t achieve our dreams. We come back in a worse state than when we left.”

Delivery drivers claim their income is not keeping up with rising prices, making it extremely difficult to make a living from delivering food.

The national minimum wage is £11.44 an hour, but food delivery companies like Deliveroo and Uber Eats do not formally employ their drivers – they are gig economy workers who are paid per delivery, meaning they can earn much less than the minimum wage.

Campos says she works long hours for both companies, working 333 hours in July and earning the equivalent of £6.27 an hour. Her pay records show she was paid around £1.20 for some Uber Eats deliveries. “We spend as much time as we can on the streets. I work from 8am until I’m tired, usually until midnight,” she says. “Delivery work is not good anymore. You have to be a slave to make enough money.”

She cannot afford Bristol’s soaring rents, which have risen faster than anywhere else in the country and have resulted in an increase in the number of people living in their cars in the West Country city.

Harsh living conditions, long hours and low wages have led to mental health issues in the camps. “I had depression for a year. It was awful,” Campos said. “I don’t want anyone to go through that. If you just work, work, work, work and you have no life… that’s what causes depression.”

Deliveroo, which recently survived a seven-year legal battle over greater rights for gig economy delivery workers, posted its first profit this month and reported a net profit of £1.3m for the first half of 2024.

Uber, which provides taxi and food delivery services, said it expects its pre-tax profits in the UK to rise to £32 million in 2022 from £5 million in 2021, with the delivery arm of its UK business generating revenue of £700 million.

The Labour government promised a new employment rights bill that would ban zero-hours contracts and provide sick pay from day one, but plans to introduce a single status for all employees – which would give gig economy workers the same rights as employed staff – have been replaced with a promise to consult on a simpler employment framework.

Some Labour MPs have raised concerns about Deliveroo’s relationship with the party after the company sponsored a series of Labour events, and its chief executive Will Thew was invited to a drinks party hosted by Keir Starmer last month. Shu appears in the video It was recorded at the event and shared on the PM’s official X account.

Another of the three women living in the caravan is preparing to work for Uber Eats. Lorena, 28, has been living in the caravan for a year and a half. She says she works 12-hour days and earns £600 a week, which works out to £7.14 an hour. “When I got here it wasn’t so bad but now I feel like a dehumanised person,” she says.

Riders say they get little support from the platforms they log into every day, so they look out for one another. They protect their mopeds, fix each other’s punctures, raise money for injured or sick workers. One person likens the road community to a labor union or “syndicate,” while another says Favela – A working-class slum in Brazil.

Some still feel vulnerable to street violence: Lorena fears that anti-immigrant protesters will burn down their house. “We feel threatened,” she says.

Her neighbour, Lucas, 25, is staying in a rundown caravan, its window seams covered with black duct tape and undersides covered with a tarpaulin, his double bed taking up most of the living space, just five metres by two metres.

The wall above the small camping stove is covered in black mold, making it dangerous to use in an enclosed space. “There is no comfort here. [in the caravan]”I just have a bed to sleep in and that’s it. Sometimes I lose motivation,” he says.

On the other side of the road, another rider prepares to head out on his moped. Freitas, 32, is a qualified pharmacist in Brazil but delivers takeaways in the UK, earning an average of £3.43 per delivery, according to figures from his Uber Eats app. “I studied for five years. I don’t want to tell my family what’s going on here,” he says.

He desperately wants to move because his caravan has no electricity, no heating and no place to cook. When it rains, the windows leak into his bed. “It’s hard to live like this. At night you have to wrap yourself up in a blanket,” he explains. “Many of the people who stay here develop mental problems because they live in a small box.”

Heather Mack, deputy leader of Bristol city council, said: “Most of us strive to treat others how we would like to be treated but shamefully this is not the case for companies like Deliveroo and Uber Eats in our city. People who work for a living should be able to live a life that provides the essentials we all need – safety, hygiene and food.”

Mack also called on the government to end “cruel and hostile environment” policies to give immigrants a path to legal work.

The Independent Workers’ Union of Great Britain (IWGB), which led an unsuccessful legal campaign to secure employment rights for delivery drivers, said the Bristol camp was “emblematic of the mass misery that the gig economy is producing”. Maritza Castillo Calle, vice-chairman of IWGB, accused delivery companies of slashing driver pay to boost profits. “We should not be mistaken in thinking that Deliveroo’s first-ever profit last week is a direct result of workers facing unprecedented hardship,” she said.

Deliveroo said it was “very concerned” that delivery drivers were living in unsuitable conditions and would contact Bristol City Council. A spokesman added: “Deliveroo offers protections to its delivery drivers, including the flexible working they want, attractive income opportunities, free insurance, sickness cover, financial support for delivery drivers who become new parents and a range of training opportunities.”

Uber said Uber Eats offers thousands of delivery workers flexible ways to earn money. “When delivery workers work with us, they have a range of protections, including insurance for their journey, and we regularly work with them to see how we can improve their experience.”

Back in Bristol, Campos gets on his scooter. He’s exhausted after a long night’s shift, but he says he has to go back to work. “If you’re only getting paid £1, £2 or £3 per delivery, you have to make a lot of deliveries. The owners of these companies don’t think about us, the couriers who make their money, they only think about themselves.”