BT abruptly disconnected my landline despite my protests and refused to provide a refund.

I’m at a loss to understand how my BT landline and Wi-Fi could be disconnected without the company receiving any instructions from me.

I’m a 79-year-old widow who lives 11 miles out of town and relies on Wi-Fi to order medication from my GP, groceries, and many other things.

I received a phone call out of the blue from someone who appeared to be a scammer, and on October 6th, I was told that BT was “sad to be leaving.”

I denied doing any such thing. I then received a letter from BT asking me to settle my bill as I would be made redundant on October 20th. I called and protested, but it still didn’t work. Disconnected.

I have now spent a lot of time and money calling BT from my mobile and now here I am after several months with no solution. There’s no real explanation as to how the initial error occurred or why I can’t reconnect.

I also got a warning from one of them Employees, you may not be able to get back the same phone number you’ve had for 23 years. My neighbor is letting me use his Wi-Fi, but it’s illegal.


It’s understandable that you’re upset about this experience of having no landline or internet for more than three months.

We tracked BT, only to discover that your fate is accidentally intertwined with your nearby neighbor in the Herefordshire countryside. When setting up a new contract, an incorrect address was retrieved and the connection was dropped.

BT says: hardware I’ve experienced it. Our complaints team has identified the address discrepancy. They fixed this and reconnected her service.

“We offered compensation for the delay and she accepted this as a resolution to her complaint.”

You will probably receive around £900. This reflects the length of the outage that occurred. I also got my old number back which had sentimental value.

Nevertheless, you are angry that no one listens when you tell BT that you are not canceling the contract, and that the contract could be terminated by someone else’s careless actions.

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Source: www.theguardian.com

“Millennials Embracing the Nostalgia of Landline Telephones” | Lifestyle and Technology

Landline is nearing deprecation. For many young people, CD-ROMs, cassette tapes, and simple printers are the mainstream. Parents film their kids on TikTok holding a wall phone Like an archive piece, I don’t know how to make a phone call. Public telephones have long since disappeared. But not everyone is ready to hang up the curl cord.

Nicole Randone, 24, of Westchester, New York, receives calls from her bedroom using a Mary-Kate and Ashley Olsen-branded purple landline that was first sold in 2003 when she was 3 years old. ing. “One of my first memories is of the tan landline my parents had mounted on the kitchen wall,” Randone said. “I always dreamed of the day I would have one in my room.”

All of Randone’s styles are influenced by what she calls “2000s nostalgia.” On her Instagram, she shows off to her 118,000 followers a bedroom decorated with bright pink boomboxes, Von Dutch accessories, and Chad Michael Murray wall poster. “Having a landline really bridged the gap between reality and childhood fantasy,” Randone said. “It will make you feel like the main characters of your favorite TV shows, One Tree Hill, The OC, and Gilmore Girls.”




Sunny paid $30 for a Hello Kitty landline. Photo provided by: Sunny

The overwhelming majority of American adults do not own a landline phone.by washington post, in 2022, only a quarter of Americans lived in a home with a telephone. That number has essentially dropped significantly since 2010, when about 63% of Americans had both wireless and landline options.

Service providers are closer than ever Landline phone phasing out: California, AT&T was suggested It completely abolished landline telephones and asked the state Public Utility Commission for permission to suspend service. The telecommunications giant called landlines “historical curiosities that are no longer needed.”


Perhaps so, but that’s why some Gen Z customers are attracted to analog technology.they are not need Services; They still use their mobile phones for most daily tasks. Instead, they appreciate the beauty of a landline phone. It reminds them of simpler times before digital. Landlines are a way to talk to friends for hours, and the conversations go deeper than a standard “wyd” text.

“When people look at my landline, they treat it like a toy,” Landon added. “I’m an influencer, so I’m always online, so it feels really comfortable to disconnect, and it almost feels like an escape.”

Sunny bought a Hello Kitty landline after seeing someone show off a frog-shaped cell phone on TikTok. (Sunny asked that her last name not be used for privacy reasons.) Then she learned that she could buy an adapter to connect her iPhone to a landline. Ta. That way it will be more convenient. The adapter connects to her Bluetooth and pairs with her phone. That means the landline shares a number with her iPhone and calls are sent to both devices.

“I love the novelty of talking with friends and sitting in the same place,” Sunny said. “When I have a long text conversation with a friend, I just ask if we can talk on the phone and catch up.”




A landline telephone installed in Sam Casper’s West Hollywood home. Photo: Sam Casper

Sam Casper, a 27-year-old singer-songwriter who lives in West Hollywood, owns a pale pink Crosley landline phone. “It was her mother’s husband’s grandmother’s phone call,” she said. “But it’s funny. You might think it’s old when I say that, but she bought it from Urban Outfitters a few years ago.”

Casper uses his phone to talk to friends, but some of them have their own landlines. “It’s so cute and romantic,” she said. “This is very ‘Sex and the City.’ That’s why we started this.” I hate cell phones. Nowadays everyone cancels last minute via text and I think that’s so stupid. ”

Casper has his friend’s phone number on a Chateau Marmont napkin next to his cell phone. Another part of her setup: “I have a tape, but what is it called?” “It’s like a voice box, a voicemail machine,” she added. Combined Wi-Fi and phone service used to cost about $130 a month, but I called my provider and got it reduced to $82.

Not everyone can talk on a landline in Casper. She is “choosing” who receives a phone number that is separate from her own mobile number.

“There’s no caller ID, so you can’t see who’s calling you,” she said. “If I meet a new friend and they’re someone I want to invite over to my house, I use my landline. I always get giddy when I hear the phone ringing. I just sit there and talk. I love spinning little cords.”

Source: www.theguardian.com