Google vows to tackle fake reviews for UK businesses

Google has committed to taking additional measures to identify and remove fake reviews, as confirmed by the UK competition watchdog. The Competition and Markets Authority (CMA) stated that Google will implement sanctions against individuals and UK companies that have manipulated star ratings. Furthermore, Google will issue “warning” alerts on profiles of companies using fake reviews to inflate their ratings.

The agreement follows an investigation launched by the CMA in 2021 into Google’s potential violation of consumer law by not adequately protecting users from fraudulent reviews on its platform. A similar investigation on Amazon is currently ongoing.

The CMA estimates that £23 billion of UK consumer spending is influenced by online reviews annually. A survey conducted by Which? revealed that 89% of consumers rely on online reviews when researching products and services.

CEO of CMA, Sarah Cardel, praised Google for taking a proactive approach in combating fake reviews, emphasizing the importance of maintaining public trust and fairness for businesses and consumers.

According to CMA, any company found publishing reviews will be subject to investigation to determine if changes to practices are necessary to comply with the agreement. Google will report to CMA over a three-year period to ensure compliance.

Starting in April, CMA will have enhanced powers to independently assess violations of consumer law without court intervention. Violating companies could face fines up to 10% of their global turnover.

The watchdog has intensified its scrutiny of major tech firms, launching investigations into Google’s search and advertising practices, as well as Apple and Google’s mobile platforms.

Amidst these actions, the appointment of former Amazon executive Doug Garr as the watchdog’s interim chairman prompted denials from Business Secretary Justin Madders regarding government favoritism towards big tech.

A Google spokesperson informed CMA that the company’s investments in combating fraudulent content allow them to block millions of fake reviews annually. Collaboration with regulators globally remains an ongoing effort to tackle fake content and malicious actors.

Source: www.theguardian.com

Former President of Twitter Vows to Take Action Against Elon Musk if Troubles Continue – Bruce Daisley

TThe current social media trend is familiar, with self-absorbed individuals posting excessively on the platforms they dominate, a scenario we’ve seen play out in the past. Donald Trump’s incendiary tweets post-election loss resulted in the Capitol siege on January 6, 2021. Following this, the then-president was banned from Twitter, Facebook, Instagram, YouTube, and even Pinterest, disappointing those aiming to emulate the Mar-a-Lago style on their mood boards.

The situation is likely to evolve differently this time, especially with social media provocateur Elon Musk at the helm of the platform he utilizes.

The two are set to engage on Monday, with Musk engaging directly with the former president. “An entertaining encounter is anticipated”.

During Trump’s tenure, I was stationed at Twitter as its highest-ranking official outside the U.S. Over my eight-year tenure, it became apparent that there was a disparity in the interpretation of free speech between the UK and the U.S., with the latter often championing a libertarian outlook on the concept.

As the UK subsidiary of an American entity, we witnessed a daily fervent defense of free speech. Twitter’s founding legal advisor, Alex MacGillivray, famously dubbed the company as “the free speech wing of the free speech party.” While the U.S. often assumes its freedoms are unique, the UK’s Human Rights Act of 1998 guarantees freedom of speech while also acknowledging its responsibility, stressing that it should not be used to incite criminal activities or spread hatred.

For American tech firms, the interpretation of “free speech” varies. During my tenure at Twitter under a more enlightened leadership, the UK team quickly realized that the Silicon Valley notion of “free speech” wasn’t always geared towards fostering an ideal world. Instead, it often allowed certain groups to target marginalized sections of society, such as women, the LGBTQ+ community, and ethnic minorities, with impunity, detracting from the platform’s original enjoyable nature.

Working within the UK office felt akin to operating within a parliamentary system devoid of a written constitution, relying more on external expectations to shape the organization’s direction.

Efforts to brand “free speech” as a philosophical conviction notwithstanding, its appeal to tech companies is primarily economic. As journalist Kara Swisher notes, Silicon Valley’s approach is more profit-driven than principle-based, evidenced by the support for Trump within San Francisco’s venture capital realm. Holding tech oligarchs accountable for their platforms’ content is feasible and necessary.

Considerations around Musk’s tweets often offer insights into his actions. For instance, his posts on social media platforms like Instagram highlight his late-night musings, providing clues about his mindset and geographic location. Musk’s propensity for controversial posts and real-world ramifications underscores the need for accountability on social media platforms.

The discussion centers on whether billionaire oligarchs like Musk should be allowed to influence societal discourse unchecked. Calls for regulation and accountability in the social media landscape are imperative to address the challenges posed by influential figures like Musk.

  • Bruce Daisley served as Twitter’s vice president for Europe, Middle East, and Africa from 2012 to 2020.

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Source: www.theguardian.com

TikTok vows to resist US bans and forced sales following bill approval | Ticktock

TikTok has announced its intention to challenge any ban or requirement for the app’s sale in the United States through legal means, following the passing of a bill by the House of Representatives that targets the popular video platform.

Uncertainty looms over the company’s future in the United States after lawmakers in Washington approved a bill that would mandate the sale of a stake in TikTok’s U.S. operations by its Chinese parent company, ByteDance, or face a ban.

The bill, part of a foreign aid package for Ukraine, Israel, and Taiwan, was passed by the House with a vote of 360-58 on Saturday and will now be presented to the Senate for further consideration. President Joe Biden has expressed his support for the bill.

Michael Beckerman, TikTok’s head of public policy for the Americas, informed employees via a memo after the vote that the bill is deemed unconstitutional, and TikTok intends to challenge it in court.

Beckerman stated in the memo, initially reported by a technology news website, that the bill infringes on the First Amendment, which safeguards free speech rights, and vowed to pursue legal action once the bill is signed into law.

Arguments on the basis of the First Amendment have previously worked in TikTok’s favor in the U.S. In a ruling last year, a district judge in Montana blocked a state ban on TikTok, citing violations of users’ free speech rights. The judge found that the ban exceeded the state’s authority and violated constitutional rights.

TikTok has faced scrutiny from U.S. lawmakers and other Western officials, including those in the UK, over concerns that user data could be accessed by the Chinese government. While TikTok denies such requests from Beijing, critics fear ByteDance may be compelled to share data with Chinese security services under the country’s laws.

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TikTok is yet to provide a comment on the matter.

Source: www.theguardian.com