AI-Generated Summaries Lead to “Devastating” Audience Decline, Reports Online News Media

Media organizations have been alerted to the potential “devastating impacts” on their digital audiences as AI-generated summaries start to replace traditional search results.

The integration of Google’s AI summarization is causing major concern among media proprietors, as it utilizes blocks of text to condense search results. Some perceive this as a fundamental threat to organizations that rely on search traffic.

AI summaries can offer all the information users seek without necessitating a click on the original source, while links to traditional search results are relegated further down the page, thereby decreasing user traffic.

An analysis by the Authoritas Analytics Company indicates that websites previously ranked at the top of search results may experience around a 79% decrease in traffic for specific queries when results are presented through AI summaries.

The study also highlighted that links to YouTube, owned by Google’s parent company Alphabet, are more prominent than traditional search results. This investigation is part of a legal challenge against the UK’s competition regulator concerning the implications of Google’s AI summarization.

In a statement, a Google representative described the study as being “based on inaccurate and flawed assumptions and analysis,” citing a set of searches that does not accurately reflect all queries and results in outdated estimates regarding news website traffic.

“Users are attracted to AI-driven experiences, and AI features in search enable them to pose more questions, creating new avenues for discovering websites,” the spokesperson stated. “We consistently direct billions of clicks to our websites daily and do not observe a significant decline in overall web traffic, as suggested.”

A secondary survey revealed a substantial decline in referral traffic stemming from Google’s AI overview. A month-long study conducted by the US Think tank Pew Research Center found that users clicked on a link under the AI summary only once for every 100 searches.

A Google spokesperson noted that this study employed “a distorted query set that illustrates flawed methodologies and search traffic.”

Senior executives in news organizations claim that Google has consistently declined to share the necessary data to assess the impact of AI summaries.

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Although the AI overview represents only a portion of Google search, UK publishers report feeling its effects already. MailOnline executive Carly Stephen noted a significant decline in clicks from search results featuring AI summaries in May, with click-through rates falling by 56.1% on desktop and 48.2% on mobile devices.

Legal actions against the UK’s Competition and Markets Authority involve partnerships with the technology justice organization FoxGlove, the Independent Publishers Alliance, and advocates for the Open Web movement.

Owen Meredith, the CEO of the News Media Association, accused Google of “keeping users within their own enclosed spaces and trying to monetize them by incorporating valuable content, including news produced through significant efforts of others.”

“The current circumstances are entirely unsustainable, and eventually, quality information will be eliminated online,” he stated. “The Competition and Markets Authority possesses tools to address these challenges, and action must be taken swiftly.”

Rosa Curling, Director of FoxGlove, remarked that the new research highlights “the devastating effects the Google ‘AI Overview’ has already inflicted on the UK’s independent news sector.”

“If Google merely takes on the job of journalists and presents it as its own, that would be concerning enough,” she expressed. “But what’s worse is that they use this work to promote their own tools and advantages while making it increasingly difficult for the media to connect with the readers vital for their survival.”

Source: www.theguardian.com

Google to enhance AI-generated search summaries after encountering unusual outcomes

Google announced on Thursday that it is updating the summaries of search results generated by artificial intelligence. Check out their blog post here. The company acknowledged issues with the feature, such as providing strange or inaccurate answers, and plans to limit searches that return AI-generated summaries.

Liz Reid, Google’s head of search, stated that the company has implemented restrictions on the types of searches that trigger AI Overview results, specifically excluding satire or humorous content. Google has also addressed a few cases where AI Overviews violated content policies, which occurred in a small fraction of searches.

Google introduced the AI Overview feature in the US this month, but it quickly encountered problems with misinterpreting information and using sources like The Onion and Reddit for generating answers. This led to widespread mockery and the creation of memes highlighting the tool’s failures.

Despite Google’s initial promotion of the AI Overview feature as a key part of integrating artificial intelligence into its services, the company faced criticism due to its errors. This follows a previous incident earlier this year where Google’s AI tool inserted people of color into historical images incorrectly.

In a blog post, Google explained the issues with AI Overviews, attributing errors to missing information from rare or unusual searches. The company denies deliberately manipulating the feature to produce inaccurate results.

Despite some of the viral posts originating from quirky searches, there were also concerning examples, such as an AI-generated summary perpetuating a false conspiracy theory about Barack Obama. Google has made technical improvements to address these issues.

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Experts in artificial intelligence point out that Google’s AI Overview issues are indicative of broader challenges, including the reliability of AI in assessing factual accuracy and the risks of automating access to information.

Google states that user feedback indicates satisfaction with search results thanks to the AI Summary feature, but the long-term effects of the company’s AI tool changes remain uncertain. Concerns have been raised by website owners about potential impacts on traffic and revenue, as well as researchers worried about Google’s increasing control over online information.

Source: www.theguardian.com