Addressing Social Media Toxicity: Algorithms Alone Won’t Solve the Problem

Can I address the issue of social media?

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The impact of social media polarization transcends mere algorithms. Research conducted with AI-generated users reveals that this stems from fundamental aspects of the platform’s operation. It indicates that genuine solutions will require a re-evaluation of online communication frameworks.

Petter Törnberg from the University of Amsterdam and his team created 500 AI chatbots reflecting a diverse range of political opinions in the United States, based on the National Election Survey. Utilizing the GPT-4o Mini Large Languages Model, these bots were programmed to engage with one another on simplified social networks without commercial influences or algorithms.

Throughout five rounds of experiments, each consisting of 10,000 actions, the AI agents predominantly interacted with like-minded individuals. Those with more extreme views garnered greater followership and reposts, increasing visibility for users attracted to more partisan content.

In prior research, Törnberg and his colleagues explored whether different algorithmic approaches in simulated social networks could mitigate political polarization. However, the new findings appear to challenge earlier conclusions.

“We expected this polarization to be largely driven by algorithms,” Törnberg states. “[We thought] the platform is geared towards maximizing engagement and inciting outrage, thus producing these outcomes.”

Instead, they found that the algorithm itself isn’t the primary culprit. “We created the simplest platform imaginable, and yet we saw these results immediately,” he explains. “This suggests that there are deeply ingrained behaviors linked to following, reposting, and engagement that are at play.”

To see if these ingrained behaviors could be moderated or counteracted, the researchers tested six potential interventions. These included time series display only, diminishing the visibility of viral content, concealing opposing viewpoints, amplifying sympathetic and rational content, hiding follower and repost counts, and obscuring profile bios.

Most interventions yielded minimal effects. Cross-partisan engagement shifted only by about 6% or less, while the prominence of top accounts changed by 2-6%, but some modifications, like concealing bios, worsened polarization. While some changes that reduced user inequality made extreme posts more attractive, alterations aimed at softening partisanship inadvertently drew more attention to a small group of elite users.

“Most activities on social media devolve into toxic interactions. The root issues with social media stem from its foundational design, which can accentuate negative human behavior,” states Jess Maddox of the University of Georgia.

Törnberg recognizes that while this experiment simplifies various dynamics, it provides insights into what social platforms can do to curb polarization. “Fundamental changes may be necessary,” he cautions. “Tweaking algorithms and adjusting parameters might not be sufficient; we may need to fundamentally rethink interaction structures and how these platforms shape our political landscapes.”

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Source: www.newscientist.com

Second Study Reveals Uber’s Profits Surge Through Opaque Algorithms

A prominent academic institution has accused Uber of utilizing opaque software algorithms to significantly boost profits while negatively impacting drivers and passengers using their ride-hailing platform.

Research conducted by scholars at Columbia Business School in New York determined that the Silicon Valley company has adopted a systematic and selective approach to “algorithmic price discrimination,” which “raises rider fares and severely diminishes driver earnings to the tune of billions.”

The Ivy League Business School’s findings are based on an analysis involving “tens of thousands of rides… amounting to over 2 million…” travel requests, and it builds upon a recent study from the University of Oxford concerning 1.5 million UK trips published the previous week.

The UK research revealed that many Uber drivers in the UK have reported “substantially reduced” earnings since the introduction of the “dynamic pricing” algorithm in 2023, correlating with the company capturing a significantly larger share of fare revenue.


The US report, authored by Len Sherman, highlights that as a passenger, acceptance appears less favorable, while he expresses amazement at what has been accomplished.

Sherman’s report remarked: Reducing driver payments while enhancing their take rate significantly contributes to improving cash flow during the study’s duration.

In 2024, Uber announced that it had generated $6.9 billion (£5 billion) in cash for the year, a stark contrast to their loss of $303 million in cash in 2022.

Sherman noted that the advanced pricing introduced in the U.S. in 2022 is akin to the UK dynamic pricing algorithm implemented in 2023, significantly affecting passenger fares.

Columbia’s study, which examined trips made by 24,532 U.S. Uber drivers, concluded that the new algorithm has “modified the distribution of net rider fares among driver incomes.”

The recent Oxford study found that following the rollout of dynamic pricing, Uber’s median take-rate per driver surged from 25% to 29%, with some trips exceeding 50%.

These findings contribute to a growing list of controversies surrounding technology companies, including a 2021 UK Supreme Court ruling affirming that Uber drivers are entitled to a minimum wage and paid leave, along with the 2022 disclosure of the Uber Files, a global investigation revealing the company’s efforts to bypass police and regulations while secretly lobbying governments worldwide.

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Following the release of the Uber Files, Jill Hazelbaker, Uber’s Vice President of Public Relations, stated:

An Uber spokesperson remarked, “Uber’s pricing structure aims to be transparent and equitable for both riders and drivers. The prepaid pricing is disclosed prior to booking, enabling drivers to make informed choices based on a full understanding of wages, distance, and expected duration.”

“Our dynamic pricing algorithms function to synchronize real-time supply and demand, enhancing the platform’s overall reliability. The prepaid pricing model is not personalized, and our pricing algorithms do not utilize personal information from individual riders or drivers.”

“Last week, the company reiterated: [the University of Oxford] Report. All drivers are guaranteed to earn at least the national living wage.”

Source: www.theguardian.com

When it comes to crime, safety can’t be solved by algorithms.

Simone Rotella

The UK government has introduced an AI-driven crime prediction tool that identifies individuals deemed “high risk” for potential violence based on personal histories such as mental health and addiction, representing a controversial new development.

Meanwhile, in Argentina, authorities are launching an Artificial Intelligence Unit for Security aimed at utilizing machine learning for predicting crime and monitoring in real-time. In Canada, cities like Toronto and Vancouver employ ClearView AI’s predictive policing systems alongside facial recognition technology. In several U.S. cities, AI facial recognition is integrated with street surveillance to identify suspects.

The notion of predicting violence mimics the vision presented in Minority Report, which is compelling; however, …

Source: www.newscientist.com

Couriers puzzled by algorithms dictating work: The nightmare of the gig economy

Delivery workers in Ballymena, Northern Ireland are often seen gathered around McDonald’s, waiting for orders and discussing the mysteries of the system that controls their work lives.

This week, gig workers, unions, and human rights organizations are demanding more transparency from Uber Eats, Just Eat, and Deliveroo regarding the algorithms that dictate their work assignments and pay. A campaign has been launched calling for greater transparency.

Workers question why some are given jobs as soon as they log in while others who have been waiting are ignored. They wonder why the app sometimes indicates no available delivery person, even when a restaurant is busy.

One driver, speaking anonymously, expressed frustration at trying to understand the algorithm’s logic. They speculate on how geolocation and other factors may influence the system’s decisions.

Drivers find the lack of human interaction and underpayment for their work disheartening. They struggle with automated processes and often feel disconnected from the platforms they work for.

While these issues persist, there is a growing demand for transparency and accountability in the gig economy. Workers like Lucas Myron have experienced sudden disruptions in their work without clear explanations or recourse.

James Farrar, a former Uber driver who successfully challenged the company for better employment rights, now advocates for gig workers’ rights. He highlights the challenges faced by workers who must navigate opaque algorithms and make decisions with little information.

The lack of transparency in algorithm-driven platforms creates uncertainty and stress for workers, who often feel powerless in understanding or challenging the decisions made about their work.

Source: www.theguardian.com

BlueSky ushers in a new era of social media with proprietary algorithms

Bluesky sign-ups continue to grow

Anna Barclay/Getty Images

As a technology reporter, I like to think of myself as an early adopter. I first signed up for the social network Bluesky about 18 months ago, when the platform saw a small spike in users dissatisfied with Elon Musk’s approach to what was then still called Twitter. Ta.

It didn’t stick. Like many people, I found Twitter too tempting and deleted my Bluesky account, but it has returned in recent weeks. I’m not alone. Xodus began as Musk continues to transform his social platform, now called X, while taking on a role in President-elect Donald Trump’s incoming administration. Blue Sky acquired 12 million users in 2 months which is approaching 20 million users. This time I’m going to stay here – and I think others will too.

The main reason is that I want to have a social media experience without being bombarded with hate speech, gore, and porn videos. All of these have been complaints from X users in recent months. But I also have my eye on Bluesky. Because we think this signals a more fundamental change in how social media works.

Social media algorithms, the computer code that determines what each user sees, have long been a source of controversy. Fears of disappearing down the “rabbit hole” of radicalization, or of becoming trapped in an “echo chamber” of consensual and sometimes conspiratorial viewpoints, have dominated the scientific literature.

Displaying information from followers in chronological order creates a confusing quagmire for the average user to process, so using algorithms to filter information has become the norm. Sorting and filtering what’s important or what’s likely to keep users interested has been key to the success of platforms like Facebook, X, and Instagram.

But by controlling these algorithms, we can have a huge say in what people read. One of the problems many users have with X is its “For you” algorithm. Under Musk, comments by and about him appear to be pushed into users’ timelines, even if they don’t directly follow him.

Bluesky’s approach is not to do away with algorithms, but instead to have more than the average social network. in Blog Posts in 2023 Bluesky CEO Jay Graber outlined the ethos of the platform. Bluesky is promoting a “market of algorithms” rather than a single “master algorithm”, she wrote.

In practice, this means users will be able to see posts from users they follow on the app, and will be Bluesky’s default standard view. But they can also choose to see What is popular among your friends? selects posts that your peers will enjoy based on an algorithm. There is Feed exclusively for scientists curated by people who work in or work in the field. to promote black voices often decimated by algorithmic filtering.

Specifically one feed Promoting “Quiet Posters” – Users who post infrequently and whose opinions are drowned out by users who share all their opinions with their followers.

This menu of options allows Bluesky to serve the dual purpose of bridging the past and future eras of social media. The platform has the potential to function as a “de facto public town square” once it reaches a certain number of users. Musk’s Twitter dubbing before he buys it. Given that X has steered toward excluding many mainstream voices, and competitors like Threads have chosen to avoid promoting politics and current events, perhaps Bluesky will have a place in such a forum. It is probably the only one left.

But beyond feeds, Bluesky lets you tailor the app to your needs through other elements, like a starter pack of recommended users to jump-start your niche, and blocking tools to silence unruly voices. You can also.

No doubt, there are still problems. Finding the right feed for you can be difficult, but creating your own is even more complicated and requires third-party tools. But it’s exciting to be able to see the big picture of public conversations and delve into smaller debates within wider clusters and communities of society. This is a new social media model where users, rather than large corporations or mysterious individuals, control what they see. And if Bluesky continues to add users, it could become the norm. Come with me – I @stokel.bsky.social.

Chris Stokel-Walker is a freelance technology journalist.

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Source: www.newscientist.com

Meta’s algorithms prioritize feeding blank accounts on Facebook and Instagram, revealing underlying sexism and misogyny.

HTo find out how Facebook and Instagram's algorithms influence what appears in your news feed, Guardian Australia tested them on a completely blank smartphone linked to an unused email address.

Three months later, without any input, it was full of sexist and misogynistic content.

The Guardian Australia's explore page for dummy Instagram accounts set up in April. Photo: Instagram

The John Doe profile was created in April as a typical 24-year-old male. Facebook was able to collect other information about us, such as our phone type and Melbourne location, but because we had opted out of ad tracking, Facebook couldn't know what we did outside the app.

Facebook left me with little to fall back on, with no likes, comments or accounts added as friends, while Instagram requires users to first follow at least five accounts, so I chose popular suggested accounts, such as the Prime Minister and Bec Judd.

Meta says its algorithm ranks content according to people's interests, but we wanted to see what happens in the absence of such input. We scrolled through our feed every two weeks to see what was on offer.

What did we see?

Initially, Facebook showed jokes about The Office and other sitcom-related memes alongside posts from 7 News, the Daily Mail and Ladbible. The next day, it also started showing Star Wars memes and gym and “dudebro” style content.

By the third day, “traditional Catholic” type memes started appearing and the feed veered towards more sexist content.

Three months later, memes from The Office, Star Wars, and The Boys are still appearing in the feed, now interspersed with extremely sexist and misogynistic imagery that appears in the feed with no input from the user.

On Instagram, the explore page is filled with women in skimpy outfits, but the feed is largely innocuous, mostly Melbourne-related content and foodie influencer recommendations.

An example of a misogynistic meme shoved into the feed of a blank Facebook account. Photo: Facebook

Source: www.theguardian.com

“Embracing Our Digital Minions: Silicon Valley Insider’s Warning on Algorithms” | Australian Books

In Brisbane’s western suburbs, houses hide behind subtropical rainforest, horses graze on paddocks, and road signs warn of deer and kangaroos.

The suburb of Anstead, nestled between a bend in the river and the foothills of the D’Aguilar Mountains, may seem like an unexpected place for a Polish-born management professor who advocates for embracing the age of artificial intelligence.

However, Marek Kowalkiewicz’s home, surrounded by rubber trees, tells a different story.

“When I moved here from Silicon Valley, my kids were about 5 years old and had no idea what an iPad was,” he said from his balcony overlooking his property. “From 9pm to 5pm, where I am, there is a world that is permeated with technology, and then there is a world that is superficially less permeated with technology.”

Today is the first Monday in March, and Kowalkiewicz is just hours away from the release of his book, ‘The Algorithmic Economy: AI and the Rise of Digital Minions’. In this debut book, the Queensland University of Technology professor explores the emergence of a new era driven by non-human agents, reshaping economies and societies in ways that are not fully understood.

Mr. Kowalkiewicz admits that, as the founding director of the QUT Center for Digital Economy Research, he initially misunderstood algorithms. He thought of them as mere pieces of code following human instructions, but now he acknowledges his error.

In a world increasingly dominated by algorithms, Kowalkiewicz believes that human agency is more important than ever to ensure a positive impact on society.

As we enter this new “weird” economy characterized by algorithmic controllers, robotaxis, and AI-driven decisions, Kowalkiewicz sees opportunities for human empowerment rather than replacement.

Source: www.theguardian.com

Harnessing the potential of innovative algorithms

Immune system researchers have designed a computational tool to improve pandemic preparedness. Scientists can use this new algorithm to compare data from very different experiments and more accurately predict how individuals will respond to disease.

“While we are trying to understand how individuals fight off different viruses, the advantage of our method is that it can be applied to other organisms, such as comparing different drugs or different cancer cell lines. It has general applicability in academic settings,” says Dr. Tal Einab. D., La Jolla Institute of Immunology (LJI) assistant professor and co-leader of the new study.

This study addresses a major challenge in medical research. Labs that study infectious diseases collect very different types of data, even those that focus on the same virus. “Each dataset becomes its own independent island,” he says Einav.

Working closely with Dr. Rong Ma, a postdoctoral fellow at Stanford University, Einav set out to develop an algorithm to help compare large datasets. His inspiration comes from a background in physics, where scientists can be confident that their data falls within the known laws of physics, no matter how innovative the experiment. E is always equal to mc2.

For example, researchers may be able to design better vaccines by understanding exactly how human antibodies target viral proteins.

The new method is also thorough enough to give scientists confidence behind their predictions. In statistics, a “confidence interval” is a way to quantify how certain a scientist’s predictions are.

“When people from different backgrounds come together, there is great synergy,” says Einab. “With the right team, we can finally solve these big unsolved problems.”

Tal Einav and Rong Ma, “Using Interpretable Machine Learning to Augment Heterogeneous Antibody Virus Datasets,” July 25, 2023, cell report method.

Source: scitechdaily.com

Guac, backed by Y Combinator, uses algorithms to predict grocery demand

Poor forecasting of food demand results in more waste than expected.

According to someone sauce, U.S. grocery stores throw away 10% of the approximately 44 billion pounds of food the country produces annually.It’s not just bad for the environment – food waste is a major source carbon emissions — but expensive for grocery stores. around Retail Insights Food and grocery retailers lose up to 8% of revenue due to inventory shortages.

Entrepreneurs Euro One and Jack Solomon say they have experienced first-hand the micro-level impact of prediction problems, as their local supermarkets often run out of their favorite guacamole.

“We found that even the largest retailers are having trouble predicting future demand and are frequently experiencing overstocks and understocks,” Wang told TechCrunch in an email interview. Told. “Recent extreme weather events have exacerbated fresh produce shortages, making it even more important to allocate limited supplies efficiently. Added to this is inflationary pressures and rising labor costs. , grocery store profits are increasingly threatened.”

Wang and Solomon co-founded the company with the idea of ​​using technology to tackle problems. Guac, a platform that uses AI to predict how many items a grocer will sell per item at a given store location each day. Guac recently raised $2.3 million in a seed round led by 1984 Ventures with participation from Y Combinator and Collaborative Fund.

“Food waste and food security are issues that Jack and I care deeply about, and we were very excited about the opportunity to actually solve food waste at the source,” Wang said.

Previously, Wang worked at Boston Consulting Group and Solomon researched AI for grocery logistics. We both graduated from Oxford University, where we met.

At Guac, engineers Wang, Solomon, and Guac have developed a custom algorithm that predicts grocery order quantities by taking into account variables such as weather, sporting events, betting odds, and even Spotify listening data. We are trying to understand consumer purchasing behavior by building a. Guac customers receive recommendations such as expiration dates, minimum order quantities, promotions, and supplier lead times that are integrated into their existing inventory ordering software and workflows.

“Traditionally, forecasting was done using Excel formulas or simple regression models,” Wang says. “But for fresh produce that expires quickly, you need something better. Because we use so many external variables, we can identify the real-world variables that cause changes in demand.”

Guac is certainly not the only startup in the food demand forecasting game. Crisp, which provides an open data platform for each link in the grocery supply chain, and Freshflow, which is building AI-powered predictive tools to help retailers optimize fresh food inventory replenishment.

But Wang says Guac is differentiated by both its commitment to transparency and its thorough tweaking of its predictive models.

“Rather than a black box that magically predicts a 20% increase in demand, our machine learning model tells our customers: “This 20% increase is due to conferences being held nearby,” Wang said. “Even if a retailer is already using machine learning, we can improve our predictions by having access to more external data sets. Including only specific datasets (such as weather or holidays) actually doubles the prediction error.”

Some early customers seem confident that Guac can add value. The company partners with retailers including grocery delivery companies in North America, Europe and the Middle East, including an unnamed supermarket chain with about 300 locations. Guac is also already profitable and expects to expand its engineering team next year.

“The grocery industry is quite resilient to economic downturns,” Wang said. “Everyone has to eat, but when the economy slows down, fewer people eat out and more people actually buy groceries. The pandemic has also accelerated the digitalization of grocery stores, making predictions We can now integrate more seamlessly with our customers’ systems. Speaking of the pandemic, shopper behavior has been very different during the pandemic, as grocers only have access to historical sales data from the past three years. This means that it is very difficult to rely on and predict future demand. Our algorithm allows us to adjust for how the pandemic biased sales data in 2020 and 2021. “We can also adjust for the residual effects of the pandemic afterwards.”

Source: techcrunch.com