When I interviewed a nurse practitioner in California, what she valued most about nursing was the “human element” of being with other people. “I think we all just want our suffering acknowledged, even if we can't cure it or do anything about it,” she told me.

She still remembers when a homeless man came into her clinic. The man had a hunched back and his feet were gnarled and calloused from years of being on the street. She was “just sitting there tending to the wound on his leg.” This moment stood out to her. One reason for this is that clinics and hospitals have fewer opportunities to take such time, as the pursuit of efficiency imposes time constraints.

Washing her feet represented what nursing meant to her: humility, service, and witness. “To give him a moment where he says, 'I see you, I acknowledge you, this is me taking care of you,'” she said. “It was powerful for both of us.”

What value is there in being seen by people other than friends and family? What happens when people connect with each other in everyday encounters such as civic life and commerce? Why is it important? Amid efficiency campaigns, constant data collection, and the rapid proliferation of AI connecting jobs such as therapy and education, these questions have never been more urgent.

The benefits of human interaction have long been unmeasurable and often ignored, and the value of the skill of connecting with others has long been considered innately feminine. As a social scientist, I spent five years studying these connections to learn how and why they matter and how people make them in different environments.

In fact, we know that the relationship between doctor and patient is as follows: Stronger impact on medical outcomes Rather than taking aspirin every day to prevent a heart attack, a therapist's Connection with client They have more impact than the specific treatments they adhere to. Reflective and witnessing work is important enough to deserve its name. After five years of interviewing and observing numerous practitioners and clients in their workplaces, I have come to call it “joint labor.”

Bonded labor may enable the modern service economy, but it is more than a kind of lubricant to the engine for the outcomes we value, like understanding algebra, managing diabetes, and learning how to manage anxiety. is fulfilled. Rather, seeing and being seen has powerful effects for both individuals and communities.

First, when people see each other, it helps create dignity by simply communicating that they are worthy of being seen by others. I spoke with Mariah, a woman who ran a program in California where ex-prisoners met with mentors in small groups to teach them entrepreneurial skills. She said it took men a while to get used to the attention. “Like, [they ask] “So you just want to know what I think?” This program helped change men through human attention.

The power of human attention to inspire others may be a truism, but perhaps less well-known is that these effects go both ways. “It's a trusting relationship,” Jenna, a primary care physician, told me. “That trust infuses the relationship with almost a power, a sacredness. There's just something about that. I feel really honored and lucky to be able to do something like that. That trust infuses the relationship with almost a power, a sacredness. It gives me just as much.”

Finally, people help others understand themselves better. “I think every kid needs to be seen. Really I saw it,” said Bart, the school principal. “I don't think kids understand it on a deep level. I don't think they really dig into that information or content until they feel seen by the person they're learning from. ”

These outcomes – dignity, purpose and understanding – mean a lot to the individuals involved. But being seen can also have broader effects. In recent research, Formerly Incarcerated People in Chicago We found that receiving interpersonal recognition from local community leaders helps us feel like we fit in. One former prisoner said he now knew he had “something worth saying”. Who is seen and who is not seen can be politically influenced by the feeling of being ignored. stir up populist angerwhile being promoted by recognition; sense of belonging It brings communities together.

Of course humans too mistakeWe recognize each other because judgment and prejudice can poison these interactions and elicit shame in rather vulnerable moments. But as a therapist told me, if people only seek to avoid shame—for example, by choosing an AI companion or counselor—they may never find relief from shame. Shame is common in relationships, but it's something you should work through together, not run away from. Part of the power of human interaction comes from the risks we take when we reveal ourselves to each other.

Bonded labor has profound implications for individuals and our society, but it is under siege in data analytics, drowning practitioners in collection and measurement requirements, and behind automated treatments, education, etc. We are under threat from an increasingly lagging AI. Novelty. For some, AI may be better than nothing, while others believe it is better than humans. Still, both choose technology to solve problems primarily caused by insufficient staffing and a constant drive for efficiency, and both have a hard time understanding what humans actually do for each. It reflects the fact that it reflects. I don't really understand the others.

Instead, we need to preserve and protect these personal interactions. We need to strengthen the working conditions of combined labor workers so that they can better see others. We need to impose “connectivity criteria” that help us decide which AIs to encourage. For example, the kind of AI that creates new antibiotics. Decoding the language of sperm whales – and which one to apply the brakes on, i.e. intervene in human relationships. Each of us must decide how much we value human connection in our own lives and in the lives of our neighbors.