Cloudflare Outage Disrupts Websites Including LinkedIn and Zoom

A variety of websites, such as LinkedIn, Zoom, and Downdetector, experienced outages on Friday morning due to another incident involving Cloudflare. This marks the company’s second disruption within a month.

Cloudflare reported that the outage was triggered by adjustments made to their firewalls intended to protect customers from a widespread software vulnerability disclosed earlier this week, clarifying it was not the result of a cyber attack. Previously, another issue was observed concerning their application programming interface.

The incident lasted approximately 30 minutes, concluding shortly after 9 a.m. Japan time. This follows a larger Cloudflare outage in mid-November that impacted platforms like X, OpenAI, and Spotify, along with online games such as League of Legends.

The underlying issue was identified as “configuration files that are automatically generated to manage threat traffic,” which exceeded expected sizes, leading to a crash of the software system responsible for handling traffic across various Cloudflare services.

Friday’s malfunction appeared relatively minor, affecting sites including Canva, Shopify, and the India-based brokerage firm Groww, alongside LinkedIn, Zoom, and Downdetector, which tracks online service issues. Downdetector recorded over 4,500 reports related to Cloudflare once the services resumed.

Given the recent series of prominent internet outages, some businesses might be reevaluating their reliance on Cloudflare’s offerings.

Stephen Murdoch, a computer science professor at University College London, noted, “Given these two outages within such a brief timeframe, it’s likely people will begin to question their reliability. They’re not satisfied, and Cloudflare isn’t happy either. They apologize, but it’s premature to determine if there’s a systemic problem, like software misuse, or just unfortunate timing.”

Murdoch emphasized that Cloudflare, known for its global cloud services and cybersecurity, promotes itself on its reliability. Businesses utilize its services for enhanced immunity against specific cyber threats, improved website performance, faster load times, and greater resilience to server failures.

The recent outages from Amazon Web Services, including one in October that affected over 2,000 businesses globally, have sparked discussions among experts about whether major internet services are becoming overly centralized and thus more vulnerable.

“There’s significant centralization occurring,” Murdoch stated. “Cloudflare offers an excellent product and is widely used, which introduces potential vulnerabilities.”

“This highlights yet again how exposed the major tech internet is,” remarked Michał “Risiek” Wojniak, an expert on DNS and internet infrastructure. “This marks the fourth major global outage since October 20th that has drawn the attention of media outside of the tech sphere and affected everyday users around the globe.”

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According to Cloudflare, around 20% of all websites utilize its services in one form or another. The company boasts nearly 300,000 clients in 125 countries and claims to thwart billions of cyberattacks against its users on a daily basis, generating over $500 million (£440 million) each quarter.

Wojniak stated that the recent outages raise questions about Cloudflare’s marketing strategy, which promotes reliability and resilience alongside the common belief that larger enterprises are safer partners than smaller infrastructure providers.

“These companies are growing too large to fail, and their extensive traffic handling means that when they do encounter issues, it leads to significant problems very quickly,” he added.

Conversely, Murdoch suggested that the outages could be an opportunity for Cloudflare. “When AWS went down, its stock price actually increased because people recognized the scale of its usage. [The outage] serves as effective marketing, demonstrating the widespread reliance on Cloudflare.”

Source: www.theguardian.com

Cloudflare Outage Triggers Error Messages Across the Internet

A vital segment of the internet’s often unseen infrastructure experienced a worldwide outage on Tuesday, leading to error messages appearing across various websites.

Cloudflare, a US-based firm that safeguards millions of websites against malicious assaults, faced an unexplained problem that hindered internet users from accessing certain client sites.

Some website owners struggled to reach their performance dashboards. The company reported that platforms like X and OpenAI saw a spike in outages concurrent with the Cloudflare issue. Down Detector.

The outage was first noted at 11:48 a.m. London time, and by 2:48 p.m., Cloudflare announced: “A fix has been implemented and we believe the issue is resolved. We are continuing to monitor the situation to ensure all services return to normal.”

A spokesperson from Cloudflare issued an apology “to our customers and the entire internet for the disruptions today.” They added, “We aim to learn from today’s events and enhance our services.”


To tackle the issue, the company turned off an encryption service known as Warp in London, stating that “users in London attempting to access the internet via Warp will face connection failures.”

Professor Alan Woodward of the Surrey Cyber Security Centre referred to Cloudflare as “the biggest company you’ve never heard of.” The firm claims to provide services that “protect websites, apps, APIs, and AI workloads while enhancing performance.”

Woodward characterized Cloudflare as a “gatekeeper,” noting its role in monitoring site traffic to protect against distributed denial-of-service (DDoS) attacks, which involve malicious actors attempting to overwhelm a site with requests. It also verifies whether a user is human.

Upon identifying the fix, Cloudflare revealed that the issue stemmed from “configuration files automatically generated to manage threat traffic.”

These files expanded larger than anticipated, resulting in a failure of the software systems that direct traffic for numerous Cloudflare services.

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“To clarify, there is no evidence that this was caused by an attack or malicious activity,” the spokesperson stated. “We anticipate that some Cloudflare services may experience temporary degradation as traffic spikes following this incident, but we expect all services to normalize within the next few hours.”

This incident at Cloudflare occurred less than a month after an outage at Amazon Web Services disrupted thousands of sites.

According to Woodward, “We’re beginning to realize just how few companies are integral to the internet’s infrastructure, so when one fails, the impact is immediately noticeable.”

Although the cause remains unidentified, Woodward suggested that it’s unlikely to be a cyber attack, as such a major service typically does not have a single point of failure.

Source: www.theguardian.com

Amazon Sees Biggest Cloud Growth Since 2022 Following Major Outage

For the first time since its cloud computing unit experienced a significant failure that impacted various services from smart beds to banks, Amazon has made its financial data public.

Despite this global outage, Amazon Web Services (AWS) continues to thrive, reporting a 20% year-over-year revenue growth for the quarter. Analysts on Wall Street predict that AWS will generate a net revenue of $32.42 billion in the third quarter, while Amazon’s actual reported revenue stands at $33 billion.

“AWS is growing at a rate not seen since 2022,” CEO Andy Jassy mentioned in a statement during the earnings call.


Following the third-quarter earnings report that exceeded analysts’ forecasts, the company’s stock surged by approximately 9% in after-hours trading.

The earnings announcement underscored Amazon’s ambition to compete more effectively with corporations that have successfully capitalized on the AI boom. Amazon’s stock performance has trailed behind some major tech competitors, and its e-commerce operations are particularly vulnerable to the far-reaching and unpredictable tariff policies of the Trump administration compared to companies driven by software.

Value at roughly $2.4 trillion, Amazon reported that it significantly outperformed Wall Street’s expectations, largely due to the expansion of its cloud computing services. Analysts had anticipated earnings of $1.58 per share with net sales of $177.82 billion, whereas Amazon announced sales of $180.17 billion and earnings per share of $1.95.

AWS is facing mounting rivalry from alternative providers like Google Cloud and Microsoft Azure, the latter of which has established a partnership with OpenAI and reported robust growth in its cloud segment, boosting its stock prices.

Nevertheless, AWS remains a crucial component of the modern Internet, and the extent of its influence was inadvertently highlighted earlier this month when a glitch in its cloud services rendered websites, apps, cutting-edge products, and critical communication systems, including electronic health records, inoperable. The outage affected millions and lasted several hours, revealing how integral Amazon’s services are to everyday life.

During the earnings call, Amazon executives promoted the integration of AI tools like shopping assistant Rufus into its services. They also discussed Zoox’s plans to expand its robotaxi business, with self-driving service trials scheduled to commence in Washington, D.C., later this year.

Earlier this week, Amazon announced plans to cut 14,000 jobs at its headquarters, with more layoffs anticipated across the organization. This decision was publicly communicated through a blog post titled “Staying Agile and Continuing to Strengthen Our Organization,” which cited advancements in AI as a key reason, stating that the company aims to “function like the world’s largest startup.”

“We must remember that the world is rapidly evolving,” the Amazon post noted. “This generation of AI represents the most transformative technology since the Internet, allowing businesses to innovate unprecedentedly faster.”

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Jassy indicated in a blog post earlier this year that the company’s investments in AI would lead to a “reduction in personnel for some roles currently held.”

However, during a conference call with investors, Jassy clarified that the significant layoffs were not driven by AI, asserting that they stemmed from “culture” and that the company is focusing on a more flexible, startup-like approach.

“The announcement we made a few days ago wasn’t purely financial and hasn’t been so far—it’s not primarily AI-driven either. It’s fundamentally about our culture,” Jassy stated.

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Source: www.theguardian.com

Microsoft Posts Strong Earnings Despite Major Azure Outage

On Wednesday, Microsoft addressed worries regarding excessive spending on AI, showcasing increased profits despite interruptions in its Azure cloud services and 365 office software. This strong earnings report follows a deal with OpenAI that raised the tech leader’s valuation to over $4 trillion.

Following disruptions to both the Xbox and Investor Relations pages, Microsoft issued a statement, noting, “We are actively resolving an issue affecting Azure Front Door, impacting the availability of certain services.”

Despite the service interruption, the company’s financial outlook remained robust. Microsoft reported first-quarter earnings of $3.72 per share, surpassing analysts’ expectations of $3.68, with revenue reaching $77.7 billion against an estimate of $75.5 billion, as per Bloomberg consensus.

This marks an increase from $3.30 per share and $65.6 billion in sales during the same period last year.

The Azure cloud division, closely monitored by Microsoft, exhibited approximately 40% growth, exceeding forecasts. Operating income rose 24% to $38 billion, surpassing expectations, with net income reported at $27.7 billion.

“Our global cloud and AI factory collaborates with co-pilots across high-value sectors to promote widespread adoption and tangible impact,” stated Satya Nadella, Microsoft Chairman and CEO.

“This is why we are continuously enhancing our investments in AI, in both capital and talent, to seize significant future opportunities.”

The company revealed spending a remarkable $34.9 billion on AI initiatives during the quarter, a 74% increase from the previous year.

Microsoft’s earnings report arrives as investors are responding positively to modifications in its contract with OpenAI. This shift will transition the once nonprofit AI organization into a for-profit entity, further integrating Microsoft with the company.

Under the amended agreement, Microsoft will possess 27% of OpenAI Group’s PBC shares, amounting to approximately $135 billion, while OpenAI’s nonprofit division will hold $130 billion in stock of the profit-making enterprise.

The earnings report offers Wall Street an updated perspective on the company’s growth in AI and cloud services. Nvidia recently became the first company to surpass a $5 trillion market capitalization, coinciding with favorable signs for a U.S.-China trade agreement. Earlier this week, the overall U.S. stock market achieved record levels, spurred by substantial investments in AI.

Microsoft’s earnings hit the headlines as the week unfolds with reports from the Magnificent Seven, a group of the world’s most valuable publicly traded companies, including Meta Inc. and Alphabet, Google’s parent company.

Amid growing apprehensions about a potential market bubble in AI-related investments reminiscent of the overinvestment seen in the late 1990s, it is suggested that bubbles may not be apparent until they burst.

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On the earnings call, Microsoft CFO Amy Hood attempted to ease concerns regarding a potential AI investment bubble, stating that the company’s rapid expansion of AI capabilities (up 80% this year alongside a plan to double its data center size in two years) is to fulfill already booked demand.

“The necessity for ongoing infrastructure development is extremely high, driven by business already booked, not new business,” Hood explained, noting that the company had been experiencing capacity shortages for several quarters.

“I hoped to catch up, but it didn’t happen,” Hood remarked. “Demand is escalating, and usage is growing quickly. When demand signs are visible and you know you’re lagging, spending is essential. But we’re investing with assurance based on our usage patterns and reservations, and we feel positive about that.”

Nonetheless, she cautioned that Microsoft is likely to remain “capacity constrained.”

According to Reuters, the collective valuation of AI and cloud computing firms is projected to hit $20 trillion, with the overall market return reaching 18%, or around $3.3 trillion, by 2025. Investors typically look for signs that AI capital expenditures meet expectations as the market continues to hit new highs.

Major tech firms like Microsoft, Alphabet, Meta, and Amazon are anticipated to invest hundreds of billions in capital next year, primarily directed at developing data centers and infrastructure for artificial intelligence. While investors might be unfazed by a lack of robust revenue growth, they may find reassurance in indicators of strong AI adoption. The Dow Jones Industrial Average reached a notable milestone of $47,943 on Wednesday morning.

“As five of the Magnificent Seven report this week, the market is eager for affirmation that all these AI capital investments are being made and that they are ensuring observable revenue and profit from AI,” commented Scott Wren, senior global market strategist at Wells Fargo Investment Institute in St. Louis, Missouri, to Reuters this week.

Elements of the AI economic surge might stem from cost-saving measures. Microsoft announced approximately 9,000 job reductions at the start of summer, while Amazon is reportedly considering cutting up to 30,000 corporate positions, or 10% of its white-collar workforce, to mitigate overhiring during peak pandemic demand.

As AI technology adoption increases, business leaders are increasingly tasked with justifying human hires, including roles in human resources and other executive positions that entail additional costs like health insurance and pensions, particularly when positions could be executed by AI. Consequently, human resources departments are likely to be among the initial areas downsized as AI continues to grow.

Source: www.theguardian.com

Amazon Reveals Cause of AWS Outage That Disrupted Banks and Smart Devices

Amazon disclosed that a bug in its automation software was responsible for this week’s extensive AWS outage, which took down services like Signal and smart beds for several hours.

In a detailed summary released on Thursday, AWS explained that a series of cascading failures led to the downtime affecting thousands of sites and applications utilizing its services.

AWS reported that “due to a potential flaw in the service’s automatic DNS, customers faced issues connecting to DynamoDB, the database system where AWS clients store their data.” [domain name system] management system.”


DynamoDB manages hundreds of thousands of DNS records. It’s essential to automate system monitoring to ensure records are frequently updated, manage hardware failures, and efficiently distribute traffic as needed.

According to AWS, the root cause stemmed from an empty DNS record in the Virginia-based US-East-1 datacenter region. This issue required manual intervention for resolution, as it could not be automatically fixed.

AWS announced that it has globally disabled DynamoDB’s DNS Planner and DNS Executor automation while remedying the issues that prompted the failure, as well as implementing additional safeguards.

This outage also affected various other AWS tools.

Platforms like Signal, Snapchat, Roblox, and Duolingo, along with banking sites and services such as Ring Doorbell, were among the 2,000 businesses impacted by the outage, according to Downdetector, which recorded over 8.1 million user reports of problems globally.

Service was restored within hours, but the outage’s repercussions were widespread.

Customers of Eight Sleep—a company providing smart beds that connect to the internet for temperature and tilt control—were unable to adjust their beds or temperatures during the outage due to connectivity issues via their phone app.

The company’s CEO, Matteo Franceschetti, issued an apology. On X, he shared that they rolled out a service update allowing users to control critical bed functions via Bluetooth during such outages.

Dr. Suellet Dreyfuss, a lecturer in computing and information systems at the University of Melbourne, pointed out that this failure highlights the dependency on single points of failure within the internet infrastructure.

“It’s not solely AWS; while they are the largest cloud provider with around 30% of the market, the cloud essentially revolves around just three companies,” she explained.

“The Internet was originally designed to be resilient, allowing multiple routes to work around problems and attacks. However, we have diminished that resilience by relying heavily on a limited number of significant tech companies that not only provide data storage but also manage data services.”

Source: www.theguardian.com

Major Revelation: Amazon Web Services Outage Highlights UK Government’s £1.7 Billion Reliance on Tech Giant

Amazon’s CEO Andy Jassy wore a broad smile while meeting Keir Starmer in the gardens of Downing Street to announce a £40bn investment in the UK this past June. Starmer shared his enthusiasm, stating, “equally passionate”. He remarked, “This transaction demonstrates that our transformation strategy to attract investment, stimulate growth, and enhance people’s financial well-being is succeeding.”

However, just four months later, the company faced a massive global outage on Monday that halted thousands of businesses and underscored its reliance on Amazon Web Services (AWS), the cloud computing platform utilized by the British government.

Data gathered for the Guardian indicates that the UK government is increasingly dependent on the services of U.S. tech giants. These companies have come under fire from trade unions and politicians for their working conditions in logistics and online retail.

Since 2016, AWS has secured 189 contracts with the UK government valued at £1.7bn and has billed approximately £1.4bn during this timeframe, according to data from public procurement intelligence firm Tassel.

The research group reported: “Currently, 35 public sector authorities utilize AWS services across 41 contracts totaling £1.1bn. The primary ministries involved include the Home Office, DWP, HMRC, the Ministry of Justice, Cabinet Office, and Defra.

Screenshot of the out-of-service HMRC website on Monday, October 20th. Photo: HMRC.gov.uk/PA

Tim Wright, a technology partner at law firm Floodgate, noted that the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) have consistently warned about the risks associated with concentrating cloud services for regulated enterprises.

“Recent efforts by the Treasury, the PRA, and the FCA to impose direct oversight on ‘significant third parties’ aim to mitigate the risk of outages like those faced by AWS,” he said. “However, until we see substantial diversification and the establishment of sovereign clouds, the UK government’s approach contradicts the resilience principles that regulators advocate for.”

The House of Commons Treasury Committee has reached out to Chancellor of the Exchequer Lucy Rigby to inquire why Amazon wasn’t classified as a “significant third party” within the UK financial services sector, a designation that would have subjected the tech giant to regulatory scrutiny.

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Committee Chair Meg Hillier noted that Amazon recently informed the committee that its financial services clients rely on AWS for “resilience” and that AWS offers “layers of protection.”

This week’s outage impacted over 2,000 businesses around the globe, leading to 8.1 million reports of issues, with 1.9 million in the U.S., 1 million in the UK, and 418,000 in Australia, according to internet outage tracker Downdetector.

Only HMRC confirmed it was affected by the outage, stating customers were “experiencing difficulties accessing our online services” and recommended they call back later due to busy phone lines.

While many websites restored their services after a few hours, some continued to experience problems throughout the day. By Monday evening, Amazon announced that all cloud services had “returned to normal operations.”

Trade unions have long questioned whether Amazon should be excluded from government contracts because of its reputation for subpar working conditions in its large warehouses.

Andy Prendergast, national secretary of the GMB union, stated: “Amazon has a dismal record regarding fair treatment of workers. Shocking conditions in their warehouses have resulted in emergency ambulance calls, with employees claiming they are treated like robots, forced to work until exhaustion, all while being compensated with poverty wages until they strike for six months.”

“In this context, wasting nearly £2 billion of public funds is deplorable.”

AWS has not provided a comment. A spokesperson from Amazon’s fulfillment centers stated that the “vast majority” of ambulance calls at their facilities are not “work-related.”

Source: www.theguardian.com

Experiencing Life Without Tech: Insights from the AWS Outage

Workers were sent home, examinations were postponed, coffee machines required manual activation, and users of language apps feared that their hard-earned progress might be lost due to Monday’s global outage of Amazon Web Services. Meanwhile, some brushed off their temporary technological difficulties.

A malfunction in the AWS cloud service disrupted apps and websites for millions worldwide, impacting over 2,000 companies, including Snapchat, Roblox, Signal, the language app Duolingo, and various Amazon-owned businesses.

While many sites were operational again within a few hours, several continued to experience problems throughout the day. By Monday evening, Amazon reported that all cloud services had “returned to normal operations.”

However, amid the chaos disrupting essential services globally, there was an unexpected twist.

Amazon employees shared videos on TikTok enjoying a slow workday. Some were dancing in quiet warehouses, while others informed CNN that they had been dismissed.


“Those of us working at Amazon Flex have been sent home because the system can’t check us in or release us for pay. Due to this outage, we are uncertain if the 80 of us here will receive compensation,” James, a Texas resident, shared with the network.

Tiffini from Florida mentioned she had planned to start her Amazon delivery shift at 3:30 a.m., but the system was down. “I submitted a ticket, but due to issues with Amazon’s system this morning, I still don’t know if I’ll be paid for the missed block.”

Other social media users reported delays in medical and veterinary appointments, while some customers using Amazon’s virtual assistant Alexa encountered smart home disruptions.

“I use an Alexa-enabled smart plug to control my room lamps,” Christina, who requires crutches, told CNN. “During the outage, my smart plugs stopped responding. Before I could figure out the problem, I tried to reset one and ended up failing. Now they don’t work at all.”

Nonetheless, some Alexa users downplayed the incident.

“Because of the Amazon outage, Alexa wasn’t functional this morning, so I had to stumble out of bed in the dark, head to the kitchen, and manually turn on the coffee maker. I can’t live like this. You all can do without me,” one user shared. Posted by user X.

“I had to turn the lights on manually without Alexa’s assistance. It was a rough beginning to the day,” another user remarked on Reddit.

Many devoted Duolingo users, who track their consecutive practice days, were anxious about their progress being affected.

Some threatened to “riot” if their practice streaks were interrupted, others lamented that streaks exceeding 900 days had reset to zero, while one user on X targeted Amazon founder and CEO Jeff Bezos, saying, “What if I lost my 1,300-day Duolingo streak due to AWS? [Amazon Web Services] If the power goes out, I’ll personally throw an egg at Bezos’ bald head.”

Duolingo offered reassurance to users on Tuesday. Your streaks will be safe!


Conversely, for some individuals, web services like Canvas – an educational platform – became a reason for joy.

“I can’t grade on Canvas since Amazon Web Services is down. It’s so enjoyable not being able to work lol,” one BlueSky user commented.

“I can’t access midterm exams,” remarked one Reddit user. “I’m having a fantastic day.”


Source: www.theguardian.com

Amazon Web Services Outage Disrupts Global Platforms, Shows “Signs of Recovery”

A significant internet disruption has impacted numerous websites and applications globally, with users experiencing difficulties connecting to the internet due to issues with Amazon’s cloud computing service.

The affected services include Snapchat, Roblox, Signal, and Duolingo, along with various Amazon-owned enterprises, including major retail platforms and the Ring doorbell company.

In the UK, Lloyds Bank and its associated brands, Halifax Bank and Bank of Scotland, were impacted, with HM Revenue & Customs also facing challenges accessing their website on Monday morning. Additionally, Ring users in the UK reported non-functioning doorbells on social media.

In the UK alone, there were tens of thousands of reports concerning issues with individual applications across various platforms. Other affected services include Wordle, Coinbase, Slack, Pokémon Go, Epic Games, PlayStation Network, and Peloton.

By 10:30am UK time, Amazon indicated that the issues, which began around 8am, were being addressed, as AWS showed “significant signs of recovery.” At 11 a.m., they confirmed that global services linked to US-EAST-1 had also been restored.

Amazon reported that the problems originated from Amazon Web Services on the East Coast of the U.S. AWS, which is a division providing essential web infrastructure and renting out server space, is the largest cloud computing platform worldwide.

Shortly after midnight (8am BST) in the U.S., Amazon acknowledged “increased error rates and latencies” for its AWS services in the East Coast region. This issue seems to have caused a worldwide ripple effect, as the Downdetector site logged problems from multiple continents.

Cisco’s Thousand Eyes service track internet outages reported a surge in problems on Monday morning, particularly in Virginia, where Amazon’s US-East-1 region is based, noting that AWS confirmed the start of the issues.

Leif Pilling, director of threat intelligence at cybersecurity firm Sophos, stated that the outage seems to be an IT-related issue rather than a cyberattack. The AWS Online Health Dashboard identified problems with DynamoDB, a database system facilitating data access for websites.

“During events like this, it’s natural for concerns of a cyber incident to arise,” he noted. “Given AWS’s extensive and complex footprint, any issue can trigger considerable disruption. It appears that this incident originates from an IT problem on the database side, which AWS prioritizes resolving promptly.”

Dr. Colin Cass Speth, head of digital at human rights organization Article 19, pointed out that the outage underscores the risks of concentrating digital infrastructure in the hands of a few providers.

“There is an urgent need to diversify cloud computing. The infrastructure supporting democratic discourse, independent journalism, and secure communication should not rely solely on a handful of companies,” she stated.

The British government reported that it was in touch with Amazon concerning the internet disruption on Monday.

A spokesperson remarked: “We are aware of an incident affecting Amazon Web Services and several online services dependent on its infrastructure. Through our established incident response structure, we are in communication and working to restore services as quickly as possible.”

Source: www.theguardian.com

Power Outage Sparks Confusion and Reflection on Digital Reliance in Spain

“It was utter chaos,” remarked Inigo, a physician at a hospital in northern Spain.

Since losing power on Monday afternoon, he noted that emergency generators were reserved for critical areas. This meant a lack of access to patient records, disrupted phone connectivity and email, and colleagues unable to carry out their responsibilities, leading to severe communication breakdowns.

Inigo explained that the hospital’s backup generator was intended to keep surgeries ongoing. However, operations had to be cancelled due to the challenges of safely managing orders and moving patients. “This incident made us realize just how reliant we are on technology,” he said.

On that Monday, about 55 million individuals found themselves thrust back into a pre-electric era as significant blackouts swept through Spain, Portugal, and southern France, marking one of the worst outages in recent European memory. Mobile signals vanished, traffic lights failed, supermarkets fell into darkness, digital payment systems froze, and many found themselves stranded away from home as a prolonged power outage occurred.

Last month, EU residents were advised to prepare with 72 hours’ worth of essential supplies, but this blackout underscored the susceptibility many have to widespread disruptions.

After service was restored, the Guardian spoke with individuals reflecting on the incident and its implications for future preparedness and resilience.

For Inigo, despite the disruption feeling like a “total disaster” at the moment, he appreciated in retrospect that there were no physical injuries. “Moving forward, we should invest in more backup generators and fuel to ensure smoother operations,” he suggested.

Beibei in Barcelona. Photo: Beibei/Guardian Community

Initially, Beibei, 41, in Barcelona, found the power cut to be “very thrilling.” However, concern set in when a neighbor knocked on her door with her four-month-old baby, saying, “I know it’s affecting all of Europe.” “I could see the anxiety on her face,” Beibei shared.

She needed to pick up her six-year-old son from school but had to first find food. “In the dimly lit shop, the cashier was turning away customers who couldn’t pay with cash,” explained Beibei, who is a climate activist and has lived in Spain since the pandemic hit. She collected some essentials but anxiously noticed other shoppers with full carts, fearing she wouldn’t have enough.

On her second trip with her neighbor, she found their nearest supermarket had stopped admitting customers. At another store, Beibei faced an alarming situation. “The cashier unloaded items from my basket when I realized I didn’t have enough cash. Just as the last light went out, she announced, ‘I can’t accept any payments now.’

After reuniting with her sons, Beibei expressed a newfound appreciation for everyday conveniences. “I’ve ensured I have cash ready for next time,” she mentioned.

“This experience has shifted my perspective on what truly matters in life—the nourishment we often take for granted, the presence of loved ones, and the ease of cooking and cleaning with modern appliances. I will never overlook these miracles again.”

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The outage also led to passengers being trapped in underground subway tunnels and trains, compelling many to walk long distances and remain stationary for hours.

Doug Crave, 60, from Brighton, boarded a train in Madrid at 9:57 a.m. to visit a friend in Barcelona. However, before reaching his destination, the train experienced a shudder. With no mobile signal, the doors remained sealed for nearly two hours until authorities finally arrived to open them and distribute bottled water.

Police officers distributing water to passengers caught inside a high-speed train. Photo: Doug Craib/Guardian Community

He recounted that a woman experienced a panic attack lasting about six hours. “It felt stifling and humid in the carriage,” he said. Eventually, police led passengers off the train using flashlights at night, escorting them to Barcelona where they boarded a bus that arrived around midnight.

Passengers disembarking from the train hours later, heading to the bus for transport to Barcelona. Photo: Doug Craib/Guardian Community

Crave noted that the ordeal prompted him to reconsider the increasing reliance on digital transactions, as many were unable to buy food or water during the outage.

“In every conversation I had in Barcelona regarding hotels, taxis, and restaurants, there was a common concern about the increasing trend of going cashless,” he reported. “All payment systems failed, leaving cash as the only option, yet most people were unprepared, and ATMs were non-functional.”

Katarina, a 24-year-old engineer from Porto, was in her office when the power went out. Upon returning home, she filled containers with water in case her pump stopped working. She tuned into updates via a battery-operated radio she bought after the EU’s emergency advice last month.

Katarina in Porto stayed updated on the news using a battery-operated radio and prepared water supplies. Photo: Katarina/Guardian Community

“Nobody had any idea of what to do or where to go or how long it would take,” she recalled.

“On one hand, there’s a lot of discourse about how technology has disconnected us, yet yesterday proved that we remain human. People helped one another, stepped outside, and acted as a community once more.”

With her power still out by 5 p.m. on Monday, Katarina took a stroll with her boyfriend. She observed cars halted due to the absence of traffic lights, orderly bus lines, gardens filled with readers, athletes, and families barbecuing, as well as residents chatting with passersby from their doorways.

“It was quite remarkable,” she said. “It really restored my faith in humanity to witness how quickly people banded together and supported each other despite the chaos around us.”

Source: www.theguardian.com

UK Three Network Experiences Massive Outage Impacting Thousands of Customers

In the UK, thousands of people are currently experiencing issues making or receiving calls due to a network outage affecting Three.

Downdetector, a website that tracks outages, has received over 10,000 reports of problems across mobile networks on Thursday.

Customers of smaller mobile providers like Smarty and iD Mobile are also impacted as they rely on Three’s network.

While Three is working on resolving the issue, there is no specific timeline for a fix. iD Mobile has informed customers that engineers have identified and isolated the problem.

Three has approximately 10.5 million customers in the UK, with many expressing frustration on social media due to the disruption.

Some customers have reported missing important appointments or feeling stranded due to the inability to make calls.

It is uncertain if customers will receive compensation for the disruption, with Ofcom suggesting that refunds may be appropriate.

Following approval from the Competition and Markets Authority, Three’s merger with Vodafone has been finalized in a £16.5bn deal.

In a statement on X, Three acknowledged the issue with voice services and assured customers that data and emergency calls will not be affected.

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iD Mobile also confirmed the network-wide issue on X, with efforts underway to fix it promptly. Apologies were extended for the inconvenience caused.

Source: www.theguardian.com

Microsoft IT outage causes $5.4 billion loss for US Fortune 500 companies following CrowdStrike global outage

According to insurers, a global technology outage caused by a faulty CrowdStrike update is estimated to cost Fortune 500 companies in the United States $5.4 billion. Cybersecurity companies have pledged to take measures to prevent such incidents in the future.

The projected economic losses do not factor in tech giant Microsoft, which experienced widespread system outages during the event.


Banking, healthcare, and major airlines are anticipated to bear the brunt of the impact, as reported by insurance company Parametric. Total insured losses for Fortune 500 companies, excluding Microsoft, are estimated to range between $540 million and $1.08 billion.

The CrowdStrike outage led to the disruption of thousands of flights, hospitals, and payment systems, marking it as the largest IT outage in history. Companies across industries are still struggling to recover from the damages. This incident exposed the fragility of modern technology systems, where a single faulty update can halt operations globally.

CrowdStrike, a Texas-based cybersecurity company worth billions, has seen a 22% drop in its shares since the outage. It has apologized for causing the tech crisis and has released a report detailing the issues with the update.

The root cause of the outage was an update pushed to CrowdStrike’s Falcon platform, a cloud-based service aimed at protecting businesses from cyber threats. The update contained a bug that resulted in 8.5 million Windows machines crashing simultaneously.

CrowdStrike has committed to conducting more thorough testing of its software before updates and implementing staged updates to prevent similar widespread outages in the future. It also plans to provide a more detailed report on the outage’s causes in the upcoming weeks.

As one of the largest cybersecurity companies globally, valued at around $83 billion prior to the outage, CrowdStrike serves many Fortune 1000 companies worldwide. The impact of the failed update was substantial due to its broad reach, underscoring how heavily reliant companies are on similar products for their operations.

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Several companies continue to face challenges in recovering from the outage, with Delta Air Lines still experiencing disruptions after canceling or rescheduling numerous flights. This situation has left frustrated passengers stranded. Panicked Parents Delta Air Lines has launched an investigation into reaching the affected children, and the U.S. Department of Transportation is investigating its handling of the matter.

Source: www.theguardian.com

Thousands of devices are now online following global outage, according to CrowdStrike; Microsoft IT also affected

An extensive number of the 8.5 million devices affected by the recent global IT outage have been restored online, as reported by the cybersecurity company involved in the incident.

CrowdStrike mentioned that they are currently experimenting with technology to expedite the rebooting process of systems, while experts caution that recovering fully from the IT outage last Friday might take several weeks.

During the incident, numerous flights were canceled, broadcasters went off-air, medical appointments were disrupted, and countless PCs failed to boot after a CrowdStrike software update unintentionally caused devices using the Microsoft Windows OS to malfunction.

CrowdStrike posted updates on social media outlining the progress in resolving the glitch. According to an expert, this incident caused “the biggest IT outage in history.”

The US company stated, “A substantial number of the roughly 8.5 million Windows devices affected are now operational and back online.”

CrowdStrike remains focused on restoring all systems as quickly as possible, and of the approximately 8.5 million affected Windows devices, a significant number are back online and operational.

Working with our customers, we tested new techniques to accelerate the affected areas…

— CrowdStrike (@CrowdStrike) July 21, 2024


CrowdStrike mentioned ongoing tests for new methods to speed up the repair process of impacted systems, aiming to make this technology accessible to businesses and organizations.

Australia’s Home Affairs Minister confirmed that CrowdStrike plans to implement an automated fix similar to Microsoft’s to address this issue in an upcoming update.

Experts cautioned that affected computers might require manual repairs and could face prolonged restoration times since the outage.

Over 1,500 flights were canceled in the US for a third consecutive day, with Delta Airlines in Atlanta particularly struggling, while 45 flights were canceled in the UK on Saturday.

Ed Bastian, the CEO of Delta Air Lines, stated that critical applications within the airline’s IT systems were impacted by the issue. He mentioned that crew tracking-related tools were affected, causing difficulty in managing the high number of changes due to the outage.

Ryanair, Europe’s largest airline, canceled 400 flights over the weekend primarily due to an IT issue.

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NHS England in the UK issued warnings about potential delays as they work on restoring the health service from the outage. They advised patients with appointments to attend unless instructed otherwise.

The British Medical Association mentioned that regular GP services might not resume immediately due to significant IT-related delays.

An NHS spokesperson stated, “The system is back online now, and with the dedicated efforts of NHS staff, we hope to minimize any further disruptions. However, please expect some delays as services are being restored, especially with GPs needing to reschedule appointments.”

Pharmacy services in the UK are anticipated to be slower than usual as the recovery process continues.

Nick Kaye, president of the National Pharmacists Association, urged customers to be patient as local pharmacies work through the backlog of prescriptions caused by the IT outage last week.

Source: www.theguardian.com

Windows computers worldwide suffer massive outage due to Blue Screen of Death

If you see a blue screen, it’s bad news

Alex Photostock/Alamy

A large number of Microsoft Windows computers around the world today were found to be unable to boot, instead displaying the so-called “Blue Screen of Death” (BSOD), among the computers reportedly affected, with the UK’s Sky News ceasing live broadcasts just before 6am local time, as well as causing outages for a number of airline and banking services.

What’s happening on my Windows computer?

Some users have reported that their Windows devices are refusing to boot up, while others have witnessed their computers suddenly display a BSOD while in use.

Eddie Major of the University of Adelaide in Australia…

Source: www.newscientist.com

Large portions of Western and Central Africa experience internet outage due to undersea cable malfunction

Numerous countries in western and central Africa are currently experiencing a lack of internet service due to reported outages in several submarine cables.

The cause of the cable outage on Thursday remains unknown.

Seacom, an African submarine cable operator, has confirmed the downtime on their West African cable system, leading to rerouting of affected customers who used their cables, which are part of the Google Equiano cable.

According to NetBlocks, disruptions due to cable damage have been a recurring issue in Africa, but the current situation is considered one of the most severe instances.

Data transmissions have shown significant disruptions at the international shipping points of the submarine network, impacting at least a dozen countries, with a major threat to critical services in countries like Ivory Coast.

Africa, known for a high proportion of internet traffic on mobile devices, relies heavily on internet connectivity for various business operations.

Several countries, including Liberia, Benin, Ghana, and Burkina Faso, were heavily affected by the outage, as reported by NetBlocks.

Cloudflare also highlighted ongoing internet disruptions in countries like Gambia, Guinea, Namibia, Lesotho, and others, pointing out a disruptive pattern from north to south in Africa.

South African carrier Vodacom attributed connectivity issues to an undersea cable failure affecting network providers in South Africa.

Mehta emphasized that the impact of such cable failures could escalate as networks try to prevent damage, resulting in reduced capacity for other countries.

“While the initial disruption may be physical, further technical issues could arise,” she added.

Source: www.theguardian.com

Meta platform experiences widespread outage on Facebook and Instagram

Facebook and Instagram are currently experiencing significant issues as of Tuesday afternoon in the UK, with users unable to log in and feeds not updating. The problem was first noticed around 3:30pm GMT.

Interestingly, Google also faced login problems at the same time, indicating a potential common cause for the outage affecting these two major tech companies that manage their own infrastructure.

Meta’s status page highlighted various disruptions, including a major issue with groups’ admin center and Facebook Login, a service that enables users to sign in to third-party platforms using their Facebook credentials, causing outages on other websites.

By 4pm GMT, Meta updated its status page to show an “unknown” status for most services except the Messenger API for Instagram, while services like WhatsApp and Facebook Ads Transparency page were still operational. However, the meta status page itself stopped working at 4:15 p.m.

In a tweet, Facebook spokesperson Andy Stone acknowledged the ongoing issues and stated that they were working to resolve them.

Google’s ad status page confirmed an outage in its Ad Manager at 3:30pm GMT and mentioned investigating other reported issues. However, Google’s consumer services like search and YouTube were largely unaffected, although login problems did impact some corporate clients, such as the Guardian newspaper.

Systemic internet issues appear to be the underlying cause, with users of various platforms like X and Microsoft’s Teams also facing sporadic difficulties.

This outage is the first major Facebook outage of 2021, attributed to a configuration error in the BGP protocol, which inadvertently removed its address from the internet communication system between servers. Despite a swift discovery, it took several hours to implement and rectify the fix, compounded by the lack of remote access for engineers to resolve the issue.

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Both Meta and Google have been approached for official comments regarding the ongoing disruptions.

Source: www.theguardian.com